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Product Returns

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Product Returns

You have the right to return the product you received within 14 calendar days and request its replacement with another.

In any case the returned products must be in the condition received by the customer. This means:

  • Do not have any damage and their packaging should be the one that normally accompanies the product.
  • To be in excellent condition (with their factory packaging, ie box or jelly).
  • Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).

If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.

We emphasize that the date of dispatch of the returned product is considered the one indicated by Geniki Taxydromiki on the receipt, for the control of the deadline.

For product returns and choosing Geniki Taxydromiki you are charged with the amount of € 3.80 which is the cost of shipping.
In case you choose another Courier besides the cooperating General Post, in any case you will be charged the shipping costs.

The return process is simple and is always done by phone with the store at +302651301650.

The change process is as follows:

  • Send us the product to be changed with the purchase document (receipt, etc.) with the General Post Office, at a cost of 3.80 €.
  • When we receive the product, we check if it meets the above conditions.
  • If it meets your conditions, we will send the new product you want for replacement and the difference of the product will be paid. If the cost of the new product is lower, we will refund the difference in the amount.

 

Return of Defective Products

In cases where, through proven fault of Myrtali Organics, a product of defective quality was sent or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then Myrtali Organics takes full responsibility for the replacement and the cost of return.

In order to determine if the product is defective you must send us electronic photos of the product in order to be checked by the competent department of the store. If you send us the product without following the above procedure, you will be charged in full for all shipping costs of the product.

Order Cancellation - Right of Withdrawal - Refund

It is possible to cancel your order before sending the product. Cancellation is possible by sending an e-mail to our email address [email protected] or by phone at +302651301650 daily 9:00 – 17:00.

If the order has been shipped from the store and within 14 calendar days from the day you received the product, you have the right to return it and get your money back. Refunds are always made at the purchase price of the product on the day of purchase. The deposit of your money will be made within 14 working days from the moment we receive the products to be returned and if they meet the conditions for returned products as described above.

Refunds to a bank outside Piraeus Bank are subject to your additional charge as well as the remittance costs of the respective bank. In banks outside Piraeus Bank, additional charges may arise to the customer from the bank to him and which correspond to the respective price list of each bank, for which we do not bear any responsibility.

Necessary Clarifications

  • Changes are always made to the current purchase price of the product.
  • In any case, if you choose any other way to return the product other than the cooperating General Post Transport, you will be charged the cost of the return.

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