A user of our website is considered anyone who visits it in order to purchase a product – products available on it, ie in the online store eshop.myrtaliorganics.gr as well as the one who browses the website as a visitor.
Customers of the online store eshop.myrtaliorganics.gr, are those who proceed to register in order to complete an order and proceed to purchase, as well as those who proceed to order without registration, ie as “guests”.
Procedurally, those who proceed with registration, register as Customers through the option “New User and Registration” and / or “New Customer” of the initial website of the website and / or through the process of “Account Creation” and their respective acceptance by our electronic store eshop.myrtaliorganics.gr.
The customer who has registered according to the above, using the unique combination of Customer Identification (username) and Customer Code (password) that he has chosen and declared, has the following possibilities:
Offers running the same period and related to the same products may not be combined (except for a few exceptions to be noted). In addition, we would like to clarify that the offers are valid until stocks are exhausted.
The online store eshop.myrtaliorganics.gr, is an online store, independent, with its own pricing policy, terms of payment, distribution and delivery of products.
The customer has the ability to place orders, according to the distinctions mentioned above for the Customers of the online store.
With each order, a profile of each user is created, which enables us to offer our services related to the customer’s order in the best possible way.
During the registration of the new user, the following data are collected: Name, Surname, Address, Postal Code, City-Area, Country, Telephone, e-mail and in case an invoice is requested, Company name, Activity, TIN and Tax Identification Number .Υ.
The collection of personal information of our customers has as main purposes:
Our online store collects exclusively and only those personal data that are absolutely necessary for the safe execution and perfect execution of our customers’ orders and for the defined and legal purposes and are subjected to lawful and lawful processing in a manner compatible with these purposes, as they comply with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).
The collection of your personal data is carried out with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.
eshop.myrtaliorganics.gr will not disclose the Customer’s email address or other personal information for advertising or other promotional and / or communication purposes, except with his express consent in accordance with the conditions set by the GDPR.
eshop.myrtaliorganics.gr states that during the period of keeping these data – personal data and our electronic communication, he uses them legally, taking the necessary security measures and keeping their confidentiality. In particular, we take all appropriate and appropriate organizational and technical measures for the security of data and their protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing, such as. classification of access to personal data, security of the premises where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to extract any information.
However, eshop.myrtaliorganics.gr does not guarantee the security of data transmitted over networks to the extent that their protection is not achieved by taking appropriate security measures imposed by law and is not liable for any direct, indirect, positive, negative, material or non-material damage that may occur. suffered by the user from accessing the internet.
Whenever you choose, either through the online ordering process, or through the telephone ordering process to provide us with your email address or your mobile phone number, or any other personal data, you choose to provide and maintain your personal data at the same time. data from us.
We would like to know that eshop.myrtaliorganics.gr will never use your personal data for purposes other than those mentioned in this text. Your personal information is about eshop.myrtaliorganics.gr absolutely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and freedom of choice.
Every user has the right to request access, correction or deletion of personal data or restriction of the processing of the data subject as well as the right to object to the processing and to report to a supervisory authority (as defined in Articles 13 to 20 of Regulation 679/2016 GDPR).
Each user can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of his personal data. For any exercise of your rights you can contact the controller, defined below.
Each user also has the right to withdraw his consent at any time by sending an email to the Personal Data Processing Officer (Article 2 of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR).
For any differences that will arise between customers or between customers and third parties and are due to messages, data, data or information circulated through eshop.myrtaliorganics.gr, the latter states that any removal of the privacy of the customer ‘s telecommunications is allowed only if and to the extent that eshop.myrtaliorganics.gr is required to fulfill its obligation in accordance with current legislation.
It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications as well as the relevant provisions in force at the time. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of our store, if not resolved amicably, are within the jurisdiction of the Courts of Ioannina.
Web server eshop.myrtaliorganics.gr based on its construction specification and according to the current accepted on the internet automatically records some information. The reasons for the recording are related to:
We use your IP address to help us diagnose problems with our Server and to manage the booking system. Your IP address is also used to collect general demographic information, which we use to analyze booking system traffic and generate reports. Finally, your IP address can also be used to help confirm that you are the one you are claiming.
The Customer of the online store eshop.myrtaliorganics.gr is obliged to:
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR).
Please note that changes to the product images can be made at any time and always at the discretion of the online store eshop.myrtaliorganics.gr.
The online store eshop.myrtaliorganics.gr :
Payment for an order is made in the following ways:
For more information you can refer to the Payment Methods page.
In the process of completing the order it is possible to decide if you want a receipt or invoice.
Payment security is not just an obligation for us. It is an end in itself. All online payments by credit card or PayPal are made in the safe protected environment of the partner Bank or the online payment platform PayPal.
All online credit card or PayPal payments are protected by SSL systems that guarantee a secure transaction environment.
The eshop.myrtaliorganics.gr beyond the fact that it uses the certified systems and is in direct contact with the partner banks, adopts the latest certified online payment system.
eshop.myrtaliorganics.gr is extremely proud of the modern way of managing the shipping process of a product. The customer can know at any time in which shipping phase a product is and plan when he will have it available.
Product categories are divided into:
All orders are shipped by courier and Geniki Taxydromiki.
Your order can be delivered to another address if you select the corresponding field and proceed to change the address.
For purchases of products with a total cost of € 50 and over, the customer is not charged with shipping costs and if he chooses the method of payment by cash on delivery, he is charged only with cash on delivery costs of € 1.
For purchases of any products with a total cost of less than € 50, the customer will be charged with shipping costs of € 3,80 as well as if he chooses the method of payment by cash on delivery, he will also be charged with cash on delivery costs of € 1.
All the above prices include VAT. Upon completion of your order, an email is automatically sent with the analysis of your order.
For more information you can refer to the Shipping Methods page .
In case of any defective product that is found upon receipt and within 14 days, we undertake its immediate replacement without any additional financial burden to the customer.
In case of non-defective product, this can be returned if the returned products are in the condition received by the customer. This means:
For more information you can refer to the Product Return page .