Terms and Conditions of Use

Terms and Conditions of Use

Here you will find all the useful information about the operation of our online store. Myrtali Organics wants you to know in a direct, simple and clear way the terms of use of our online store. Respect for your personal data is above all our moral obligation and not only legal and is in full compliance with the requirements of the General Regulation of Personal Data Protection, known as GDPR and Greek and European legislation.


The Terms and Conditions of Use of this website and the Privacy Policy of its users describe:

  1. The process of collecting the personal data of the users of the website – customers of the online store eshop.myrtaliorganics.gr
  2. The use of this data by eshop.myrtaliorganics.gr and the terms of use of this website.

A user of our website is considered anyone who visits it in order to purchase a product – products available on it, ie in the online store eshop.myrtaliorganics.gr  as well as the one who browses the website as a visitor.

Customers of the online store eshop.myrtaliorganics.gr, are those who proceed to register in order to complete an order and proceed to purchase, as well as those who proceed to order without registration, ie as “guests”.

Procedurally, those who proceed with registration, register as Customers through the option “New User and Registration” and / or “New Customer” of the initial website of the website and / or through the process of “Account Creation” and their respective acceptance by our electronic store eshop.myrtaliorganics.gr.

The customer who has registered according to the above, using the unique combination of Customer Identification (username) and Customer Code (password) that he has chosen and declared, has the following possibilities:

  • To see the contents of his shopping cart (“My Cart”). The Cart displays the products that the customer has chosen to order. The Customer can place orders for products, the review or change of which (deletion of items, change of quantities) is possible at any time until the completion of the order.
  • To complete his order and pay by choosing one of the payment options provided by the online store.
  • To see after the completion of the order the course of its execution and its contents.
  • To see his old orders.
  • To modify the Customer Details of his Account.

The customer, as well as the user of our website, from the moment he chooses to use the services of the online store eshop.myrtaliorganics.gr unreservedly and fully accepts these Terms of Use and the Privacy Policy.

In order to be consistent in the daily developments of technology and to continuously upgrade the services provided by us in the online store eshop.myrtaliorganics.gr reserves the right to unilaterally modify these Terms of Use, with the sole obligation of their publication on the relevant site of its website and without prior notice to its customers. Our choice is related exclusively to the fact of the immediacy in the adoption of improvement practices of the services of the online store eshop.myrtaliorganics.gr.

Offers running the same period and related to the same products may not be combined (except for a few exceptions to be noted). In addition, we would like to clarify that the offers are valid until stocks are exhausted.

Description of Services

The online store eshop.myrtaliorganics.gr, is an online store, independent, with its own pricing policy, terms of payment, distribution and delivery of products.

The customer has the ability to place orders, according to the distinctions mentioned above for the Customers of the online store.

With each order, a profile of each user is created, which enables us to offer our services related to the customer’s order in the best possible way.

During the registration of the new user, the following data are collected: Name, Surname, Address, Postal Code, City-Area, Country, Telephone, e-mail and in case an invoice is requested, Company name, Activity, TIN and Tax Identification Number .Υ.


The management and protection of personal data is governed by these terms and the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority. Character, which we respect and adhere to. Any future change of the above regulatory framework will be subject to these terms of use.

The collection of personal information of our customers has as main purposes:

  • The orderly and efficient execution of customers’ transactions with the online store
  • The recording of customers’ requirements regarding the products of the online store

Our online store collects exclusively and only those personal data that are absolutely necessary for the safe execution and perfect execution of our customers’ orders and for the defined and legal purposes and are subjected to lawful and lawful processing in a manner compatible with these purposes, as they comply with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).

The collection of your personal data is carried out with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.

eshop.myrtaliorganics.gr will not disclose the Customer’s email address or other personal information for advertising or other promotional and / or communication purposes, except with his express consent in accordance with the conditions set by the GDPR.

eshop.myrtaliorganics.gr states that during the period of keeping these data – personal data and our electronic communication, he uses them legally, taking the necessary security measures and keeping their confidentiality. In particular, we take all appropriate and appropriate organizational and technical measures for the security of data and their protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing, such as. classification of access to personal data, security of the premises where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to extract any information.

However, eshop.myrtaliorganics.gr does not guarantee the security of data transmitted over networks to the extent that their protection is not achieved by taking appropriate security measures imposed by law and is not liable for any direct, indirect, positive, negative, material or non-material damage that may occur. suffered by the user from accessing the internet.

Whenever you choose, either through the online ordering process, or through the telephone ordering process to provide us with your email address or your mobile phone number, or any other personal data, you choose to provide and maintain your personal data at the same time. data from us.

We would like to know that eshop.myrtaliorganics.gr will never use your personal data for purposes other than those mentioned in this text. Your personal information is about eshop.myrtaliorganics.gr absolutely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and freedom of choice.

Every user has the right to request access, correction or deletion of personal data or restriction of the processing of the data subject as well as the right to object to the processing and to report to a supervisory authority (as defined in Articles 13 to 20 of Regulation 679/2016 GDPR).

Each user can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of his personal data. For any exercise of your rights you can contact the controller, defined below.

Each user also has the right to withdraw his consent at any time by sending an email to the Personal Data Processing Officer (Article 2 of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR).

For any differences that will arise between customers or between customers and third parties and are due to messages, data, data or information circulated through eshop.myrtaliorganics.gr, the latter states that any removal of the privacy of the customer ‘s telecommunications is allowed only if and to the extent that eshop.myrtaliorganics.gr is required to fulfill its obligation in accordance with current legislation.

It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications as well as the relevant provisions in force at the time. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of our store, if not resolved amicably, are within the jurisdiction of the Courts of Ioannina.

Automatically Recorded Information

Web server eshop.myrtaliorganics.gr based on its construction specification and according to the current accepted on the internet automatically records some information. The reasons for the recording are related to:

  • Early diagnosis and automatic problem solving
  • Collection of demographic information
  • Successful management of online store services

We use your IP address to help us diagnose problems with our Server and to manage the booking system. Your IP address is also used to collect general demographic information, which we use to analyze booking system traffic and generate reports. Finally, your IP address can also be used to help confirm that you are the one you are claiming.


The website uses cookies to monitor the preferences of visitors and to be able to configure the websites in the best way. Cookies are small files that are stored on your hard drive. This makes navigation easier and increases the usability of a web page. Cookies can be used to find out if your computer has already visited our pages. Only the cookie on your computer is recognized. Of course you also have the ability to view our pages without the use of cookies. Most browsers accept cookies automatically. You can prevent cookies from being stored on your hard drive by selecting * Not accepting Cookies * in Browser settings. You can find out more about these settings from the Browser manufacturer’s instructions. You can delete saved Cookies files at any time. When you do not use Cookies, you may be subject to operational restrictions on our updates.

For more information you can refer to the Privacy Policy page.

Customer Obligations

The Customer of the online store eshop.myrtaliorganics.gr  is obliged to:

  • Do not use the website of the online store to carry out acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against eshop.myrtaliorganics.gr, for acts, which are indicatively but not exclusively described in the Penal Code, in Special Criminal Laws, in the Telecommunication Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or directives of the European Union or the National Telecommunications Commission, Personal Data Protection Authority and any other Public or Administrative Authority and Service.
  • Do not violate any form of Third Party Copyright.
  • To strictly comply with the applicable terms of use of the online store eshop.myrtaliorganics.gr  as well as the current regulations for the protection of personal data of its subscribers and / or visitors of its websites.
  • To provide complete and true personal information during the process of registering as a customer.
  • To update his personal registration details, so that they correspond at all times to his true personal details. In case of inaccuracy of the Customer registration information, the online store eshop.myrtaliorganics.gr has the right to deactivate the customer’s account immediately by informing him.
  • To keep secrets and not to reveal to third parties his unique identifier and password (username, password) in the services of eshop.myrtaliorganics.gr  . It is also obliged to IMMEDIATELY inform the online store eshop.myrtaliorganics.gr , via email to  [email protected] , for any unauthorized use of the password and its password. The online store does not bear any responsibility for unauthorized use of the password and the identification name of its customers, if it has not been previously informed about it.
  • Confirm that he has logged out of his personal account at the end of each session.
  • To provide correct and true Payment and Delivery Information for the orders placed by the online store.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR).

Modifications to the Service

The online store eshop.myrtaliorganics.gr reserves the right to modify the services provided or to terminate their provision temporarily or permanently, with or without notice. In any case where the Customer makes use of the services of the online store, it is considered that he has unreservedly accepted these terms of use and unreservedly acknowledges that the online store eshop.myrtaliorganics.gr is not responsible to the Customer for any modification, postponement or termination of service.

Please note that changes to the product images can be made at any time and always at the discretion of the online store eshop.myrtaliorganics.gr.

The online store eshop.myrtaliorganics.gr  :

  • It does not bear any responsibility for any damage caused to the Customer by the exchange of information during the use of the online store services resulting from loss or delay in receiving or not receiving or altering data.
  • It is not obliged to install the products of the online store.

Payment methods

Payment for an order is made in the following ways:

  • Pay on delivery
  • Debit / Credit Card
  • PayPal
  • Bank deposit

For more information you can refer to the Payment Methods page.

Receipt / Invoice

In the process of completing the order it is possible to decide if you want a receipt or invoice.

Payment Security

Payment security is not just an obligation for us. It is an end in itself. All online payments by credit card or PayPal are made in the safe protected environment of the partner Bank or the online payment platform PayPal.

All online credit card or PayPal payments are protected by SSL systems that guarantee a secure transaction environment.

The eshop.myrtaliorganics.gr beyond the fact that it uses the certified systems and is in direct contact with the partner banks, adopts the latest certified online payment system.

Shipping Methods & Availability

eshop.myrtaliorganics.gr is extremely proud of the modern way of managing the shipping process of a product. The customer can know at any time in which shipping phase a product is and plan when he will have it available.

Product categories are divided into:

  • Immediately Available: the products are shipped the next working day from the day of the order.
  • Not Available: The product is not available and can not be placed in the “Cart”.

All orders are shipped by courier and Geniki Taxydromiki.

Your order can be delivered to another address if you select the corresponding field and proceed to change the address.

Shipping Costs and Parts

For purchases of products with a total cost of  € 50 and over, the customer is not charged with shipping costs and if he chooses the method of payment by cash on delivery, he is charged only with cash on delivery costs of € 1.

For purchases of any products with a total cost of less than  € 50, the customer will be charged with shipping costs of € 3,80 as well as if he chooses the method of payment by cash on delivery, he will also be charged with cash on delivery costs of € 1.

All the above prices include VAT. Upon completion of your order, an email is automatically sent with the analysis of your order.

For more information you can refer to the Shipping Methods page .

Product returns

In case of any defective product that is found upon receipt and within 14 days, we undertake its immediate replacement without any additional financial burden to the customer.

In case of non-defective product, this can be returned if the returned products are in the condition received by the customer. This means:

  • Do not have any damage and their packaging should be the one that normally accompanies the product.
  • To be in excellent condition (with their factory packaging, ie box or jelly)
  • Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.)

For more information you can refer to the Product Return page .

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